MyHarvia smartphone app error codes & solutions
Error codes 7.1.0 and 7.3.0
Problem
- Pairing unsuccessful. Error code 7.1.0 or 7.3.0 is displayed
Solution
- Router frequency for the WiFi network must be 2,4GHz
- Router ports 443, 8443 and 8883 must be open
- Try to reconnect without performing a reset*
*Reset Xenio control panel after several failed attempts
Error code 7.3.2
Problem
- Pairing unsuccessful. Error code 7.3.2 is displayed
Solution
- Router frequency for the WiFi network must be 2,4GHz
- Router ports 443, 8443 and 8883 must be open
- Reset Xenio control panel to factory settings and try again
Factory reset
Control panel disfunction: In case no other means help, it is recommended to restore the factory settings. Instructions for restoring factory settings can also be found in the application.